EFFECTIVE
COMMUNICATION
“Work is easy, it is the people that is the problem!”. If this is how you feel in the workplace, in a meeting or at an interview, you need to master the skills of Effective Communication.
Effective communication is important when interacting with others in a professional and or social environment. Learning how to communicate effectively involves developing certain skills, like active listening.
By identifying and mastering what effective communication is and how it can benefit your professional career, you can learn to communicate clearly and concisely.
This training workshop will cover:
Communication at work
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What is effective communication?
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Characteristics of good communication at the workplace.
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Active Listening rather than hearing.
People and personalities
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People are uniquely different.
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Understand your communication style and others’.
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Understand and recognize the strength and weaknesses of the different styles.
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Adapt communication style to strengthen work relationship.
The science of communication
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Recognize how words influence thoughts.
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Use the right word for the right occasion.
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Impact of non-verbal language on communication.
A structured conversation
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Having a structured conversation framework.
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Practice, practice, practice.
Discovering unconscious communication
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Understand our communication filters.
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Develop probing question to make conscious the unconscious.
How to Manage a challenging/ difficult conversation confidently
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Identify the emotional state.
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Confirm the demonstrated negative behavior.
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Move towards an objective solution.
COURSE OUTCOMES
After attending this workshop trainees should be able to:
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Understand and appreciate the purpose and value of communication.
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Identify 4 communication styles: strengths and weaknesses.
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Communicate effectively with people of different communication styles.
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Create the ‘zone’ for effective communication.
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Use the appropriate communication tool in the workplace.
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Manage a ‘gossip moment’ without getting into trouble.
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Deal with difficult conversations confidently.
Duration of Study:
6 Hours Online Classes ( 2 Classes - 3 Hours per class)
Class Schedule:
Monday - Friday
Cost:
On-Application
